Frequently Asked Questions
Can I use Versatile Planners if my current NDIS plan doesn’t include Plan Management?
Yes. If your current plan doesn’t include funding for Plan Management (also known as Improved Life Choices), you can contact the NDIA to discuss a plan review. Our team can help explain the process and guide you through the next steps.
Do I need to change my Support Coordinator or other providers if I choose Versatile Planners?
No. Choosing Versatile Planners as your Plan Manager does not mean you need to change your Support Coordinator, support workers, or other service providers. You can continue working with the providers you already know and trust.
Can I use my NDIS funding to pay a friend or family member for support?
Whether a friend or family member can be paid using NDIS funding depends on the type of support, your plan and NDIS rules. If you are considering this arrangement, contact us and we can help you understand what may be possible.
What happens if I accidentally approve an invoice that shouldn’t be paid?
If you notice an invoice has been approved incorrectly, contact us as soon as possible. Our team can review the invoice and explain the available options before payment is processed, where possible.
Can I use Versatile Planners if I live in a regional or remote area?
Yes. Versatile Planners can support NDIS participants across Australia, including people living in regional and remote areas. Our team can provide support online and by phone, making it easier to manage your NDIS funding wherever you live.
Do I need to approve every invoice before it is paid?
Not necessarily. Your preferred invoice approval process can be discussed with our team. If you would like to review and approve invoices before payment, we can help set up the process according to your preferences.
What’s the difference between a Support Coordinator and a Plan Manager?
A Support Coordinator helps you understand and use your NDIS plan and connect with appropriate supports and services. A Plan Manager helps manage the financial side of your plan, including processing provider invoices, keeping track of your funding and helping you understand your budget.
Can Versatile Planners help me keep track of my NDIS budget?
Yes. We can help you understand your available funding, monitor your spending and keep track of your budget categories. This can help you make informed decisions about your supports throughout your plan period.
Can I change to Versatile Planners during my current NDIS plan?
In many cases, you can change your Plan Manager during your plan period. If you are considering switching to Versatile Planners, contact us and we can explain the process and help make the transition as straightforward as possible.
Is there an app I can use to check my NDIS budget in real time?
Your available budget information depends on the systems and services connected to your NDIS plan. Our team can help you understand your current funding, spending and remaining budget and explain the options available for monitoring your plan.